FAQ

What if I want to pick more than 5? Why can’t I buy less than 5?

We think 5 is just right. fromLAUREL is here to simplify, so we decided for you. That’s why we also threw in the bonus, because we know it’s hard to settle.    

What if I can’t decide?

A Pick 5 Gift Pass is the perfect option! She will have tons of fun making selections herself! Gift passes never expire - see link at top of home page. Enter your recipient's details and she will receive a gift pass with a code to order her own Pick 5 box. You can write a message and send to your recipient's email instantly or you can send to yourself and print. You can even select a later delivery date!

When will I receive my order?

If your order is placed by noon CST it will ship the same day (excluding weekends and holidays). If it is placed after noon CST, it will ship the following business day. All orders are shipped via USPS First Class and typically take 1-3 days to arrive after leaving our facility. You will receive a tracking number via email.

How often do you change what’s in the store?

Check in often as we are continually adding stock and changing with the day and the seasons! If something you loved is no longer listed, email us hello@fromlaurel.com and we will do everything we can to assist.

What is the bonus?

The bonus is a surprise that comes free with every box. It’s a super cute mystery item that you can share with someone special or surprise yourself. Who gets the bonus? #igotthebonus and let us know!

Are your products tested?

Our products are tested in the U.S. by an independent 3rd-party testing laboratory that is approved and accepted by the CPSC. They are in compliance with the requirements that have been set by the CPSC as well as additional stringent regulations set by states like California, Washington, and Maine. This includes physical, mechanical, and flammability testing, and testing for toxic elements and hazardous chemicals such as lead, cadmium, and phthalates.

They are graded for age 6+.

What is your return policy?

If there is any problem with your order, please email us hello@fromlaurel.com. We will respond within 48 hours to resolve any concerns.  100% customer satisfaction always.